Frequently Asked Questions

Frequently Asked Questions

Can I use RapidCompact for free?

Yes, RapidCompact is available for free. See details in the pricing table.

Where do I get support?

Just have a look at our RapidCompact forum, where you can get support from our team and from the community as well.

For commercial plans, there is also personal support through a ticketing system, and for Enterprise users we offer personal 1:1 support with dedicated account managers.

What file types can I upload?

You can upload files in the following formats:

  • FBX
  • glTF (.gltf and .glb)
  • OBJ
  • PLY
  • STL
  • CTM

Formats that reference external files (such as OBJ) must be uploaded as a .ZIP file. In order to load the external files correctly, care should be taken to ensure that the paths to external files are relative. Within the Enterprise plan it is possible to also process models in CAD formats like STEP, JT and IGES.

Would you like to see another format supported? Let us know.

What is the upload file size limit?

The limit differs based on the subscription plan. For example, the free plan there is a limit of 500mb for file upload. Basic has the limit of 1 GB and Professional has the limit of 3GB

What are the output file types?

As a result of optimizing a model you will receive a glb file. Additionally, you can choose one out of the following formats to be outputted as well:

  • glTF (.gltf and .glb)
  • OBJ
  • PLY
  • USDZ
  • STL
  • CTM

Would you like to see another format supported? Let us know.

I have a 3D-related question: What are the requirements on my assets? Can I preserve my UV maps? How about atlas baking? …

Check out our platform documentation! In case you have specific questions about input data, you may also want to look at our detailed 3D asset guidelines. Finally, in case you didn’t find what you were looking for, don’t be shy and ask the community and our team using our forum!

What is a RapidPoint?

RapidPoints are needed to run an optimization on the RapidCompact platform. One RapidPoint allows for one optimization of a 3D model for a specific target platform. Output includes glTF and one other format of your choice, if desired.

Can I use RapidCompact with a REST API?

Yes, the use of our REST API is possible starting from the Basic package on. Check out how it works in the documentation.

Can I use RapidCompact as CLI?

Yes, we have on-premise options for enterprise clients. If you are interested in learning more, contact our team.

Can I purchase additional RapidPoints?

Yes. If you are using one of our commercial plans, it is possible to purchase additional points, using the self-service interface in your account settings. See the pricing tables for more information on the different plans.

Also see How does the billing work for more information on how the billing of the plans works.

How does the billing work?

Your plan is monthly recurring (you can cancel it anytime for the next month). The date you signup is fixed and will remain tied to your account even if you upgrade the subscription. Your monthly points will reset always on the day of the month of your original signup date. If you upgrade during the month, there will therefore be only a partial billing for the next tier. E.g.:

You sign up on the 1st of January with a Basic subscription. On the 15th you decide that you would be better served with a Professional plan and upgrade. You will then be billed with the cost of roughly half the month at the Professional price point, minus the same amount of time at the Basic price point. Your monthly points are then at the Professional level, but any points you already used in that month (when you were still at Basic level) are still considered used. So, if you used 100 out of your 250 points at Basic level and then switched to Professional you now have another 700 (800 – 100) points left for the month. If you continue your subscription, they will reset on the 1st of February

Any additional points you purchase are independent of your non-free account status and will remain available unchanged as they are.

Can I change or quit my plan monthly?

Yes, all accounts are on a monthly basis. Please see the point How does billing work above for more info.

How do I cancel my subscription?

You can simply cancel your subscription by clicking “cancel plan”. You find this setting under “Profile & Settings”.